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Realising new revenue streams from software process improvement

We asked Andy Brown, Pace IT's Managing Director, how best to approach a Systems Modernisation roadmap for enterprise businesses. The beneficial impact of modernisation can be felt throughout your business. As we seek to improve your existing systems, the roadmap to modernisation is going to be different for each business. For instance, you may wish to improve how you access or leverage your customer data, or you may need to reinvigorate your UI to make it more responsive and intuitive. Best practice is for your IT partner to work with your strengths helping improve your IT efficiency and extract the most from your IT infrastructure.

They should look to create a personalised systems modernisation roadmap aligned with your business goals and the challenges. This involves a thorough understanding of your legacy systems and how they can be leveraged to meet present and future business goals. The following steps should be considered in designing a modernisation procedure for your business:

  1. Assessment:
    The first step is to analyse the capacity of your existing system and the skills your team possesses. This will help identify gaps in your skills and system’s capabilities, as well as the strengths that can be used in transforming your IT systems. This information is used to map out your workflow and define application standards.
  2. Design:
    Following analysis of your requirements, the work of setting-up and configuring your transformation begins, designing your remodelled design, UI and UX and constructing the system. This stage of the process is best developed in a bespoke fashion. Depending on your requirements, the systems development and software improvement phase may involve building new mobile apps or integrating new assets into your system.
  3. Implementation:
    The final stage is to set up your new environment, using an agile approach that coordinates implementation in incremental steps, enabling troubleshooting and problem solving at each stage. The initial step involves training and transfer of knowledge to your team so they have all the skills needed for a smooth transition.

In order for your team to hit the ground running and extract your new system’s full potential, your IT partners should provide comprehensive training support prior to implementation. Implementation itself needs careful management for new skills and assets to be seamlessly integrated with your existing and legacy systems.

Finally, a detailed change management process that considers your business requirements and minimises risk via a process of modelling, pre-testing and planned backups is required.

after-sales-supportAsk us about how IT Systems Modernisation can transform the way you conduct business, resulting in improved customer experience, increased productivity, enhanced competitiveness and more sales. Call us today on: 01727 537 627, or contact us here.

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